Three ways leaders drive the Brand Promise!

Great post about leading a “Brand Promise” from L2L Contributing Author Tal Shnall.

Lead to Serve

PP_Customer-Service

Last week I ran into a customer who relocated his hotel reservations from another hotel in the city to our hotel. He calls himself a “Marriott Junkie”. Robert loves staying within the Marriot brand for its family spirit of service. He took the time to tell me about some of the memories and stories from traveling year round across the United States.

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