Can Leadership Be a One-Size-Fits-All?
When I was 20, I was given my first formal leadership role. Sure, I had influence prior to that, but now I was given a title and a team of […]
When I was 20, I was given my first formal leadership role. Sure, I had influence prior to that, but now I was given a title and a team of […]
No one likes conflict (no one normal, at least). The feeling your body gets when it knows you have to address the awkward situations, the humongous elephant in the living […]
Great leaders are always looking for ways to inspire their team, engage others in conversations and generate an exchange of ideas in new and creative ways. There is a big […]
So Leaders: What’s your value proposition to your followers? “The employee is regarded by the employer merely in the light of his value as an operative. His productive capacity alone is […]
“True intuitive expertise is learned from prolonged experience with good feedback on mistakes.” ~ Daniel Kahneman The experience of giving and receiving feedback at best is a wonderful and enlivening experience, […]
If you are already a leader, you are most likely not from Generation Y (Millennials.) You are more likely to be a “Baby Boomer” or from “Generation X.” With this, […]
New employee orientation (NEO), or onboarding, is one of the most critical aspects of a new hire’s beginning. But to so many leaders, from HR to department directors and managers, […]
Mentoring is an enormously effective and an irreplaceable way to grow people, teams, and organizational health. If done poorly, it can be a waste of time. But if done properly, […]
In a recent National Post article Prince Charles and Camilla, Duchess of Cornwall, where shown riding the subway with the caption “Prince Charles shows he’s just a regular bloke.” Although […]
Good customer service doesn’t begin nor end with the customer. It begins with the leader and, well, I don’t believe it ever ends. Defining Customer Service You may have […]
If you are in an organization, it is wise to understand that the people you have on board are the reason you are getting the results you are getting. Sometimes […]
Using competency modeling to develop and assess people has been in practice for leaders for a long time. There are many uses for competency modeling designed to help organizations run better, […]
Many companies are quick to point out their values when a customer or prospect walks in the door. They are proud of what they stand for. Then there are many […]